Frequently Asked Questions

Shipping Questions

How Long Will It Take For My Order To Ship?

All Items Must Be Processed Before It Ships. If The Item Is Preorder/Custom, The Item Must Be Produced, Processed And Then Shipped.

Production For Custom Items: 2 - 4 Business Weeks.

Processing: 2 - 5 Business Days

Standard shipping: 3 - 5 business days

Priority shipping:  2 - 3 business days

See the shipping policy for more details on shipping methods, costs and delivery times

When Will I Receive A Tracking Number?

You Will Receive A Tracking Number Once Your Order Has Been Shipped.

What If My Tracking Number Does Not Update?

Please Allow Your Tracking Number Up To 15 Business Days To Update. If It Has Not Updated, Please Email Us,

How Do I Use Shipping Insurance?

If Your Package Arrives Damaged, Shipping Insurance Will Cover The Damaged Item. Please Email Us To Use Your Shipping Insurance,


How Do I Return An Item?

Due To Sanitary Reasons, We Do Not Offer Returns.

Can I Exchange My Item?

Due To Sanitary Reasons, We Do Not Offer Exchanges.

How Can I Get A Refund?

All Sales Are Final. Please Email Us If You Have Any Issues With Your Order,

How Can I Receive An Update On My Order?

Visit Our Order Update Page, By Searching "Order Update" In The Search Bar On Our Site.

Order Questions

Can I Change My Shipping Address?

If You Would Like To Change Your Shipping Address, Please Email Us at If You Have Already Received Your Tracking Number, We Are Unable To Change Your Shipping Address. Please Reach Out To USPS For Further Assistance.

Can I Change Details About My Order?

Once You Have Submitted Your Order, We Are Unable To Change Details About Your Order.

Jewelry Questions

Is Your Jewelry Real?

Our Jewelry Is Made From 18k Gold, Stainless Steel and Cuban Zirconia.

Will The Jewelry Turn Colors?

No, Our Jewelry Will Not Change Colors.

Will The Jewelry Turn My Neck Green?

No, Our Jewelry Will Not Change Your Neck Green.

Can I Wear It In Water?

Yes, You Can Wear Our Jewelry In The Water.