Frequently Asked Questions
How much is shipping?
Domestic Shipping begins at $6.99. International Shipping begins at $11.
How long is shipping?
Shipping usually takes 2-3 business days to arrive.
How long is processing?
Processing for all orders are 1-4 business days.
When will I receive my tracking number?
After your order has shipped, you will receive a tracking number.
How long does it take for a custom item to come in?
Due to COVID, our custom items take anywhere to five - eight business weeks to produce (due to covid). Custom jewelry has to go through production before it begins processing. Once your tracking number has been printed, that is when you order will begin processing.
What does it mean if my tracking number says “Pre Shipment”?
Orders that read “Pre-Shipment” are being prepared to be dropped off at the post office within the next few days. It could also mean that your order has been dropped off at the post office and they are waiting to scan it in. If your order has stated “Pre-Shipment” for more than 14 days, please access the link below.
How do I pay with Cashapp?
Add your items to your cart and checkout as you would at any site. When you get to payment options, click the cash app option and read the directions. After you have read the directions, click checkout and send your payment to $shopkhustle2020 along with your order number in the notes.
Why does my order keep cancelling?
If you order keeps cancelling, it is because our fraud system has detected your purchase as fraudulent. Please make sure your card information is correct before checking out.
Why does my order say pending?
Orders that still say pending, are orders that have to be accepted through our website. If you paid through the cash app option, we will accept your order once you have paid and it will no longer read as pending on your customer profile.
What payment providers do you accept?
We accept Paypal, Cashapp and All Cards through our site.
What happens if my order is stolen or lost?
If your order is stolen or lost please contact USPS. KHUSTLE is not responsible for any stolen or lost packages. We recommend purchasing our .99 cent insurance option , this insures if your package is stolen or lost, USPS will refund you.
What do I do if I have an order that hasn't arrived yet?
Please access the link below.
What do I do if my order is incorrect?
Please access the link below.
I did not get a confirmation email, what do I do?
Please look in your spam folder for your confirmation email, it may be a chance that it was sent there. If you still can't find it, either you entered the wrong email address at checkout or your email is full and can not receive anymore emails. Please email our customer service email with your order number and correct email address. (our customer service email is email@example.com)
My package was returned, what do I do?
Once we have received your returned package, we will email you with directions.
How can I receive an order update?
Please type in “Order Update” on the search bar of our website and read our update page.
Do we offer refunds or exchanges?
We currently do not offer exchanges/refunds.
How do I know my order has shipped?
Once your order has shipped you will receive an email or text notification.
When will my order ship?
Please refer to the order update page for an update on your order. We do not give out official shipping dates, only estimated ones. We strictly follow our processing time as well, unless we are faced with unmanageable barriers (such as covid), we will then announce otherwise.